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After-sale Service

How to cancel an order before payment and after payment?

1. Cancellation before Payment:

If you have not paid for your order yet, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.

2. Withdrawing an Order after Payment:

If you have already paid for an order and want to cancel it, please contact us as soon as possible.

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes.

If the package has already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

Instructions for returning faulty goods

Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back.

If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us directly, and we will offer you a return code and our return address, along with additional important instructions.

Please do not do returning without our directions. You should contact us before returning, we will guide you the steps, including the shipping ways.

All products shipped to our customers are in the best condition.

Who is responsible for product damage or loss during transit?

To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance (about 2% of PO amount). Especially, the destination is remote country or war risk area. When you checkout your order online, you can add the shipping insurance. Or you can tell us & pay to us; we will buy the insurance for you.

How to solve the problems while using the products i ordered?

Firstly, please check the English manual that is along with the product, or you can check for online manuals or get advices from our support.

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